Pay-per-resolution made the ROI a no-brainer — 5★
We held Fin to its claims — only paid when it actually resolved a ticket. Deflection landed above 45% in the second month and CSAT held steady.
Head of Support · Consumer fintech, UK · 2026-03-25
4.5★ · 510 reviews · Dublin, Ireland / San Francisco, USA
AI support agent that resolves up to half your tickets.
Intercom's Fin is one of the most-deployed AI support agents, with strong deflection rates and a clear pay-per-resolution model.
We held Fin to its claims — only paid when it actually resolved a ticket. Deflection landed above 45% in the second month and CSAT held steady.
Head of Support · Consumer fintech, UK · 2026-03-25